Returns & Refund Policy

Last Updated: September 2026

At Orange Brand, we want you to be happy with your purchase. If you have purchased the incorrect size or an item is not suitable, we accept returns subject to the conditions below.

1. Returns

Items may be returned provided that:

  • The item is unused and unworn

  • The item has not been washed, altered or damaged

  • The item is in its original condition

  • All original tags and packaging, where applicable, are still attached or included

  • Proof of purchase or your order number can be provided

We reserve the right to inspect returned items before approving an exchange or refund.

Items that show signs of wear, washing, use, alterations, stains, damage or missing tags may not be accepted for return.

2. Exchanges

Bought the wrong size? No problem.

Unused and unworn items may be exchanged for another size, subject to stock availability.

If the required size is not currently available, the item may need to be manufactured or ordered. We will advise you of the expected waiting period.

Any difference in price between the original item and replacement item will need to be paid before the exchange is completed.

3. Refunds

Where a return qualifies for a refund, the refund will be processed once the returned item has been received and inspected.

Approved refunds will generally be made using the original payment method where possible.

Please allow a reasonable processing period for the refund to reflect, as processing times may vary depending on your bank or payment provider.

4. Custom, Personalised & Made-to-Order Items

Certain Orange Brand products may be specially manufactured, customised, personalised or produced according to an order.

Customised or personalised products cannot be returned or exchanged simply because you have changed your mind or ordered the incorrect details, unless the product is defective or Orange Brand supplied something different from what was ordered.

For made-to-order schoolwear that has not been personalised or customised specifically for an individual customer, please contact us regarding the return or exchange. Eligibility will depend on the condition and nature of the item.

We strongly recommend checking sizes and product details carefully before placing an order for customised or personalised products.

5. Incorrect or Defective Items

If you receive an incorrect, damaged or defective product, please contact Orange Brand as soon as reasonably possible.

Please provide:

  • Your order number or proof of purchase

  • A description of the problem

  • Clear photographs of the item where applicable

If we confirm that the product is defective or that an incorrect item was supplied, we will arrange an appropriate replacement, repair or refund in accordance with applicable South African consumer law.

Normal wear and tear, misuse, incorrect washing or care, accidental damage or alterations made after purchase will not generally be regarded as manufacturing defects.

6. Incorrect Sizes

Customers are responsible for selecting the correct sizes when ordering online.

We understand that children’s sizing can sometimes be tricky, so unused and unworn standard items may be exchanged for another size, subject to this Returns & Refund Policy and stock availability.

We recommend checking the applicable sizing information before ordering.

7. Collection Orders

For orders placed online for collection, please check your items as soon as possible after collection.

If you need to exchange or return an eligible item, please contact us and provide your order number or proof of purchase.

Products must still meet the return conditions outlined in this policy.

8. Non-Returnable Items

Unless defective, incorrectly supplied, or otherwise required by applicable law, we may not accept returns of:

  • Items that have been worn or used

  • Washed items

  • Altered items

  • Items damaged after purchase

  • Items without their original tags where applicable

  • Personalised products

  • Products customised specifically for the customer

  • Items that cannot reasonably be resold for hygiene reasons once used or opened

9. Return Inspection

All returned items are subject to inspection.

Acceptance of an item at our premises does not automatically mean that a refund or exchange has been approved.

Once inspected, we will advise whether the return qualifies for an exchange, store credit or refund, as applicable.

10. Consumer Rights

Nothing in this Returns & Refund Policy is intended to limit any rights you may have under the Consumer Protection Act 68 of 2008 or other applicable South African law.

Where a product is defective, unsafe or does not meet the standards required by applicable consumer protection legislation, your statutory rights will apply regardless of the general return conditions above.

11. Contact Us

If you would like to arrange a return or exchange, please contact Orange Brand before returning your item.

Please have your order number or proof of purchase available so that we can assist you as quickly as possible.

Orange Brand
Brits, North West
South Africa